How strict are you guys with your fraud rules?
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I am looking to tighten up my store’s fraud detection and I am currently exploring velocity checks. I want to set up some automated rules to catch suspicious activity before it turns into a chargeback, but I want to be careful not to create friction for legitimate customers.
I am considering implementing the following specific rules
• Limiting the number of allowed transactions from a single device within a 24-hour period.
• Capping the total dollar amount that can be transacted from a single account within a specific time frame.
• Restricting the number of login attempts from the same IP address within a one-hour window.
Exactly how many transactions or logins do you allow before you block or flag an order for manual review? Have you found a good way to handle normal spikes in customer behaviour like holiday shopping or massive sales without triggering these rules? What tools or apps are you using? Are you relying on native platform tools like Shopify's built-in Fraud Analysis or have you had better luck with third-party apps?