u/WorkForce_Developer

EOS Fitness is a minimum viable service (MVS) that has so much going on, its hard to begin but let's face it:

• The district managers do not have a number to corporate - its like they exist in the ether
• The gyms do not get notified of anything, contractors just show up with a work order to replace entire systems and the staff don't even know why
• The marketing emails are all written by a bot
• EOS signs you up for unrelated services (EGYM) despite not being in the original agreement but don't worry, this doesn't violate the contract because its considered and 'infrastructure upgrade'
• Want to talk to a human? There's a phone number for automated cancellation. They won't even try to talk you out of it or help you, nope, just cancel
• Want to chat? You guessed it - it's just a bot. You get to talk to CoachE! Want a human? Don't worry, it will refer you to the Contact Us form where you can submit your info.
• Can you guess who immediately responds to that email? Thats right - CoachE!

You can't make this stuff up. CEO Rich Drengberg should be ashamed of himself in what he's let this become. When he sold out to private equity firm TSG Consumer Partners with CEO Chuck Esserman and president Jamie O’Hara, it really makes you realize PE really is the future.

Everything you like, want, or simply need is going to be owned by people looking to squeeze every dollar for the lowest possible cost. MVS is truly the way forward for all companies, and the differentiator of caring about the customer is gone. Soon it will be simply allowing customers to even speak to a human.