Bought a brand new Bottega Andiamo Pouch on Chain from Mitsukoshi Ginza in April — I was so excited that I paid for it without inspecting it first! And then I noticed signs of wear and tear after leaving Japan. Has anyone experienced this?
The problems I found:
- Both bottom corners are scuffed and the leather finish is worn through
- The base of the bag is visibly creased and distorted — like it's been set down on hard surfaces repeatedly
- Edge stitching along the flap looks frayed
- Gold hardware has micro-scratches
I'm pretty sure I was sold a display piece without being told. The wear is too consistent and widespread across multiple areas to be from just handling during the sale.
What I've done so far:
- Contacted BV global customer care via email with photos and my receipt
- They asked for a photo of the serial number but I don’t think it comes with it and I can’t find it anywhere. It doesn’t even come with a box.
My questions for the community:
- Has anyone been sold a display piece by BV or any other luxury brand without being informed?
- Has anyone successfully gotten an exchange or refund from BV for a similar issue, especially for an overseas purchase?
- Is this level of wear on corners and base something that can happen just from being a display piece, or does it suggest longer use?
- Any advice on how to handle BV customer care to get the best outcome?
Would really appreciate any advice or shared experiences — this is my first BV purchase and honestly feeling quite disheartened.
Thanks in advance 🙏