I’ve been buying mous cases for a few years now, and I need to make a switch as they all fall apart the same way at the seams after 2 years max, with most lasting around 15 months! I think this is pretty crap considering the price. Here’s the most recent fail…
Anyone got any recommendations? I have an iPhone 13 Pro at the moment.
EDIT:
I reached out to the support, they replied super quickly with the following response:
Thank you for reaching out, and I’m sorry to hear about the condition of your case. I understand how disappointing it must be for the case to start coming apart and eventually fail completely. Please allow me to help.
I'd be happy to arrange a replacement for you. Sadly, our Logistics Team has informed me that the all our cases for the iPhone 13 Pro are out of stock. We are doing our best to get it back on the website, and we expect them to restock in July.
On the brighter side, I do have a couple of options for you:
- You can wait for the case to return to stock, and we'll send you a replacement once it's available.
- I can arrange a replacement for a different product if there's something else at a similar price point that you’d prefer.
Just confirm which option you’d like, and I’ll make the arrangements for you right away.
I’m happy that they’re customer service is so good, however still disappointing that the case wasn’t very durable