Chase Sapphire Reserve credits pulling from wrong credit bucket?
Booked a hotel that specifically states it's eligible towards the $250 annual credit for select Chase hotels. Just checked my available benefits and it pulled that money from my $300 travel credit, making it so I can't use that $300 credit towards a flight, which I was about to do, and with no plans on using any other Chase hotel credit this year.
Customer service said they'll take care of it, but has this happened to anyone else? Is this just a sneaky thing CSR does to customers in hopes they won't see it, as this minimizes the customer's ability to use travel credits, or is this uncommon?