Delhivery Courier company lost my package worth 25k
It's a shipment I booked through a aggregator called shiprocket. When I contacted Delhivery they said they can't do anything since shiprocket is the aggregator. I tried contacting shiprocket customer service multiple regarding the delay before it was labelled as lost package and they assured me that some shipments get stuck and will eventually reach me. Just two days ago I got a message from shiprocket saying my package is lost and they will compensate me with 2000 rupees in my shiprocket wallet, which can be only used to book shipments. I did file a grievance in NCH portal but I don't think it will help tbh. When I track the AWB from delhivery it still shows it's in transit and has been in delhivery gudimalkapur branch in hyderabad for 25 days. Let me know if I can do anything legally