Delonghi Truebrew
I have tried to be positive about this machine. I have cleaned it countless times after only one to two cups of great coffee because it was worth the sacrifice.
I have called their Tech Support people several times with no real help until I spoke with a Supervisor who agreed to send me an updated model as I’ve owned mine for only a couple of weeks. When he looked up my serial number on my unit it was one of the first models from 2023 and of course Amazon is still selling it. The only real upgrade is that they added a red drip tray that sits under the infuser. Other than that they have abandoned this machine instead of fixing the horrible messiness that plagues it after a cup or two of delicious coffee. The freshly ground coffee that this machine produces is outstanding in my book and I have been grinding my own coffee for a while now and quickly discovered that fresh ground coffee beans taste soooooo much better than pods…DeLonghi has moved on to their more expensive machines and have done nothing to fix the messy bugs in the Truebrew which is a damn shame since they still sell it for up to six-hundred bucks.
The new one will be arriving next week and for now I continue to clean this machine until the new one arrives but other than the new drip tray catching a little more water dripping from the infuser I’m still going to be cleaning the messy grounds being flung all over the machine from the infuser arm throwing the pucks to the catch bin which is designed too low which is an obvious area for improvement which they neglected to address. I’m going to include a video or two from my last experience this morning. I’m now stuck with this machine which was given to me as a gift with no recourse. Any suggestions would be welcomed, especially if anyone has a fix of any kind as this machine still makes a great cup of coffee…