u/VolumeVisual768

I've been an American airlines platinum member for over 25 years. Citibank just recently took over these cards. HOWEVER, the transition is a disaster. The transfer "officially" happened last week. However, they are'nt mailing the cards for 6-8 weeks. And the website adn customer services assured everyone that until the physical card was received AND activated customers could continue to use their old numbers. Well guess what? They are lying. I use this card for ALL of my recurring payments (subscriptions, memberships, etc). In the last 3 days, 5 of my services have declined payment because lo and behold--the old card isn't still working. But crappy citibank won't be mailing the cards for 6-8 wks. I spent hour trying to get it straightened out but they jsut keep saying "the old card should still work". But it doesn't. So until i get a new card (possibly 2 months from now!) i will have a big headache. Not to mention all the miles i will be losing becasue i can't use the american airlines card.

I've been an American airlines platinum member for over 25 years. Citibank just recently took over these cards. HOWEVER, the transition is a disaster. The transfer "officially" happened last week. However, they are'nt mailing the cards for 6-8 weeks. And the website adn customer services assured everyone that until the physical card was received AND activated customers could continue to use their old numbers. Well guess what? They are lying. I use this card for ALL of my recurring payments (subscriptions, memberships, etc). In the last 3 days, 5 of my services have declined payment because lo and behold--the old card isn't still working. But crappy citibank won't be mailing the cards for 6-8 wks. I spent hour trying to get it straightened out but they jsut keep saying "the old card should still work". But it doesn't. So until i get a new card (possibly 2 months from now!) i will have a big headache. Not to mention all the miles i will be losing becasue i can't use the american airlines card.