Fulfillment warehouses refusing to sign POA for freight forwarder. How do other Kickstarter creators handle this?
Kickstarter creator shipping nightmare- need advice
I ran a successful Kickstarter and I'm now trying to ship books from my manufacturer in China (Panda GM) to two fulfillment warehouses, one in the USA and one in the UK. I've already paid Panda for freight, and they're using a freight forwarder called Fordpointer to handle customs clearance.
The problem: Fordpointer needs both warehouses to sign a POA authorizing them to handle customs clearance. The US warehouse is flatly refusing to sign anything, and the UK warehouse won't act as consignee either.
Panda has made clear that neither warehouse would be importer of record or liable for any duties or taxes. That's all handled by Fordpointer. All they need is the POA signature from the US warehouse and an EORI number from the UK warehouse.
It's been two weeks of back and forth with no resolution.
I'm a US resident currently living abroad, which has complicated the consignee situation for the US shipment as I don't have immediate access to my Social Security card.
What's most frustrating is that both warehouses are well-known fulfillment partners in the crowdfunding space. They handle hundreds of Kickstarter campaigns. This cannot be the first time a creator living abroad has shipped from a Chinese manufacturer through a freight forwarder. There must be a standard way this gets handled, and I feel like I'm reinventing the wheel while my backers wait for their books.
Questions:
- Have you run into this with your fulfillment warehouse?
- Is refusing to sign a POA standard practice for fulfillment warehouses?
- How did you solve the consignee situation as a creator living abroad?
- Any recommended freight forwarders or fulfillment centers that handle this smoothly?