I didn’t think any delivery service could be worse than Door Dash, but Grub Hub proved me wrong.
I live in a very populated area, so driver availability across all these apps isn’t an issue. I also tip 30-40% every time I place an order, so it isn’t an issue with being a douchebag zero tipper.
I used Door Dash for several years, but the terrible service and increased fees, along with a ton of Dashers refusing deliveries that don’t pay absurd tips pushed me away.
I decided a couple of weeks ago to give Grub Hub a try. I signed up for plus membership too. My first order, no issues and it was ridiculously fast. After that, 8 consecutive orders I had to cancel due to the order never being picked up, or the location not confirming the order. It wasn’t me being impatient either, I waited 1-1.5 hours beyond the end of the delivery window each time.
Today I placed an order that was actually picked up and delivered pretty quick, so I was happy. Then I opened my food. One item missing, and the pie expired two days ago. I contacted support, and talked to an actual person. They told me they were unable to do anything because I had too many refunds on my account.
Excuse me? 100% of those refunds were a result of cancellations because the orders were either never confirmed or picked up. I don’t understand how that’s relevant, or why a cancellation works against you. What the actual fuck?
I cancelled my membership and have no reason to ever give them another chance. I hope all these shitty services put themselves out of business. They get worse by the minute.