Waiting on my medication
This is my 3rd month on Wegovy and so far I've LOVED the experience, the membership and the effects.
However, my refill for this month - which is supposed to be injected TODAY - is on at 7th day of "being processed" so I reached out to customer service to check in. I was told the pharmacy had placed my prescription on hold as they had questions regarding the dosage, and that my healthcare provider would be reaching out to the pharmacy to get it sorted.
No timeframe was given to me in which they'd "sort out" this issue and no one from their team had reached out to let me know about the pharmacy hold proactively. They only advised me of this after I had reached out due to the lengthy processing time.
I replied, asking for a timeframe as I'm not crazy about the idea of missing a weekly dose and now their app and website are not opening up for me / not functioning.
Anyone have any tips for help in getting my pen quickly this month? Have y'all missed weeks before? Finally, is the app functional for y'all? TY!