u/Top_Parsnip3245

Hi I’ll try keep this short. Basically my statement came through on the 4th of May & payment due the 8th. My statement came through and said “£0” , this was because it showed my husband had been paid twice apparently, I flagged this straight away as it wasn’t correct. He had only been paid his usually wage, we have bank statements and payslips to prove this. By Tuesday it had been sent to the earnings dispute team, and my husband called his employer . His employer then told us he had processed two pay slips at once, his March and April one which doesn’t actually get put into his bank until 15th, something to do with end of the tax year and wanting to change the dates that they processed the pay slips..he has sent a letter to us to provide to UC to confirm this and I’ve also asked if I can upload bank statements and his pay slips to show what we received but I’m getting no where! We spoke to a case manager on Monday and he just said all he can do is send a message to the team to further explain. Has anyone else ever had this issue ? It’s really stressing me out now. We rely on that money for rent and food shopping ect.

Thanks !

Hi, I have been in receipt of universal credit since around Jan 2024, we migrated over from tax credits. At the beginning of our claim we provided rent proof ect, letter from landlord and proof on bank statements. We never received any housing elements on our awards, I just assumed we didn’t qualify. After using turn 2 us calculator to calculate my new award with the two child limit cap being lifted, I found out we were Infact entitled to housing for our full rent! In the past year we have been behind in rent atleast 4 times. And I have also asked UC for an advance to help with this , they were aware but again we weren’t entitled at the time .

I have since applied for the housing and I’m asking for back payment too. They are trying to say that because it was a late ‘ change in circumstances “ I may not receive any back payment..when applying I realised on our award it said we have zero housing costs which is obviously not the case and they were more than aware of our rent. We have lived in this house for nearly 10 years so this wasn’t a change in circumstances. We are now in limbo waiting for a decision on backpayment, I have put forward a good case ( I hope ) but there is no time scale given from them! I wondered if anyone else has had this situation?! It has been confirmed we will now be receiving housing element as of next statement .

Edit - I called them yesterday and spoke to a guy on the phone who was super helpful and said it looks as though it’s been overlooked on their part, and I should get back pay to jan 2024, he also sent some more evidence to support my case to the decision maker. He says it’s been assigned to someone but I still have no idea what the wait time is?

North Yorkshire ( UK )

Thanks !