Issue pairing brand new remote
My original remote stopped working , so tried re-pairing first nust taking out batteries then going in remote to try and pair. Nothing, no flashing lights no single lights nothing. So i reset remote by holding enter and circle and then put in battery, remote beeps so I think great good to go. Go into settings pair remote, shows remote on side then after clicking on it says pairing after a sec says connecting then just stays there never connects. I have paired many remote over the years and never had issues. So i buy a new one off amazon try it right out of box nothing. Reset and it goes like before all the way to connect and after 2-3 minutes says couldn’t connect. Anyone have any help. Using toblerone remotes. My tv remote is working the shield just fine but I prefer the smaller remote. All insights appreciated. Thanks. Pro 2019.