Google Ad Suspended my Campaign for Policy Violation and Still Billed Me
I tried running a campaign without much understanding of new policy that had affected a niche I was advertising in. Hours into the campaign, I received an email that the campaign had been suspended for violation. I had plannned to run the campaign for two weeks and had set an upper limit of money to spend per day. Having received that email, I decided to do nothing about fixing it as I have traditionally relied on SEO to get clients.
Two months later I got an email that my Google Ads account has been suspended for outstanding balance. Apparently, even when my campaign was suspended Google was counting some clicks that from my observation looks like bot traffic and sent me a $796 bill. All this is communicated to me via a noreplyGoogle email. I have been devastated. Recently I have received an email from The Google Collection Team who have now pushed my issue to a debt collector in the UK.
How do I go about this. The debt collector has given me a number to call, but any time I call I get an automated voicemail with a prompt to enter my Account ID. After I do so the system say my account is not valid.
Will I be dragged to court for this? What is the best way to resolve this issue. I don't even have the amount now.