Bought ₹11L Blue Star AC — Not Working Since Day 1, No Resolution After 1 Year. What Should I Do?
I’m honestly at my limit and need some advice.
I purchased a Blue Star AC system worth around ₹11,00,000, and it has had issues since day one after installation. It never worked properly, and despite repeated complaints over the past year, nothing has been resolved.
I’ve contacted support multiple times, technicians have visited, temporary fixes were attempted—but the core issue has never been fixed. At this point, I feel like I’ve been completely ignored.
Now it’s been over a year, and I’m stuck with a non-functional product of this value.
I’m considering taking legal action and asking for compensation (around ₹5,00,000), but I’m not sure about the best way to proceed:
- Should I file a consumer complaint?
- Should I target the company (Blue Star) or the installation vendor—or both?
- Has anyone here successfully handled a case like this?
Would really appreciate guidance from anyone who has gone through something similar or understands consumer law in India.
Thanks in advance.
My complaint number or ticket id is B26031032321362
Location: Mohali, Punjab, India