u/Teravila

I want to warn anyone about Mochi Health. On March 17, I signed up for a 6-month subscription ($359). I canceled within 48 hours—before ever meeting a doctor or receiving a script.

The Nightmare:

1. The Ghosting: Immediately after canceling, they disabled my support email access and blocked my patient portal. I couldn't even contact them to discuss a refund.
2. The Runaround: Their billing department tells me they’ll refund if I drop my bank dispute. This is a trap. If you drop a dispute, you often cannot reopen it.
3. The Lie: They told my bank (Capital One) that 'goods were received.' I have received nothing, no doctor visit, no labs, no meds.

They are using 'Digital Dark Patterns' to trap fees. If you are looking for Tirzepatide, be careful. They are currently holding $359 of my money for literally nothing. Check the BBB—I am not the only one