u/TaurusMoon007

Literally was so bummed today... not even 30 minutes of me opening the box. Ordered from FWRD and they offered to do an exchange, but I’d rather just get a new tassel bc I don’t want to go without my bag! Went to a Balenciaga store in the city to see if they can give me a new tassel, but the entire store moved 🫩. Is going to another one to have it fixed worth it or can I just reach out to their customer service and have one shipped?

This is my new everyday bag and it sucks that that pull broke so easily