[Connecticut] Unsure how to resolve my UI situation. Receiving contradictory information and getting nowhere.
I was recently let go from a job as a contractor through a staffing agency. Since the seperation resulted in my contracted being ended with the client the staffing agency was working with, I was told that I could file under "lack of work" since my contract was ended.
Weeks later, I discover my UI claim is held up due to Issue on File. After reaching out and speaking with the DOL, I was told that they reached out to my most recent employer, and they replied with stating that I was still employed with them full-time. Obviously, this is not correct because my last workday was 4/17.
I've been unable to reach HR directly, I finally got hold of Payroll dept, and the person I spoke with stated that they did not receive any correspondance from the DOL. The information I'm being told is contradictory to what was told to me directly by the DOL representative.
At this time, I do not know what to do because it feels like the previous employer is not cooperating and I'm now stuck in a loop because both sides are contradicting the given information about my situation.
I figured that the best solution would be to request a letter of proof of seperation from HR to then forward to the DoL adjucations dept with the last date of employment. However, HR has either been unreachable, or seem to be giving me the run around. To further complicate things, the automated system provided a number for employment verification that is incorrect - I called the number and it turns out to be a contact for an Auto Parts Dealer.
I need some advice on how to proceed here since the employer does not seem to be cooperating or has any reliable channels of communication.
The worse possible scenario seems to be that the adjucations dept, will have to conduct an investigation that will take 4 to 6 weeks in which that time I will not be receiving any benefits.