u/Swimming_Arugula1804

I’m 34M and this happened during a contract renewal with a company I’ve been working with for years. It wasn’t something new or unfamiliar. I’ve signed similar agreements before, and the process is usually straightforward. They send the document, I review it, we clarify anything unclear, then I sign. This time was different from the start.

Instead of sending it ahead, they asked me to come in person to “finalize everything quickly.” I didn’t think much of it because we already discussed most of the terms over email. When I got there, they handed me a printed copy of the agreement and pointed me to the last page where I was supposed to sign. I didn’t sign immediately. I always skim through first, even if I’ve seen a version before.

As I went through the pages, something felt off. The numbering didn’t match. It jumped from page 5 to page 7. At first I thought it was just a printing mistake, but when I flipped back and checked again, there was clearly a missing page. I asked them about it right away. They said it was probably just a formatting issue and that nothing important was missing. That alone didn’t sit right with me. This wasn’t a casual form. It was a legal agreement tied to money and obligations. I asked if I could see the full digital version. That’s when the tone changed slightly. They said the printed version was already finalized and that we could “clean up formatting later” if needed. That made it worse.

I went back to my email and pulled up the version they had sent me days earlier. I compared the sections line by line. The missing page wasn’t random. It was a section that outlined penalties and termination conditions. The printed version skipped directly over it. I pointed this out and asked why that section was removed. They didn’t give a direct answer. One of them said it was being “revised” and wouldn’t apply the same way, so they removed it to avoid confusion.

But that didn’t make sense. If it was being revised, it should have been updated, not removed entirely without explanation. At that point, I pushed back and said I wasn’t signing anything with missing sections. They started pressuring me, saying we already agreed on everything and this was just a formality. That’s when it became clear it wasn’t a mistake. They needed my signature on that version specifically. A version that conveniently left out the part that protected me.

I closed the document and told them I wouldn’t sign until I had a complete, updated version that matched what we discussed. The meeting got tense after that. They said I was delaying the process and making things more complicated than necessary. I left without signing.

Later that day, I received an updated document by email. The missing section was back, but with stricter terms than before. If I had signed the printed version, I wouldn’t have even seen what they planned to include.

So AITJ for refusing to sign after I realized a page was missing from the agreement?

TL;DR: went to sign a contract, noticed a page was missing that contained key terms. they downplayed it, but I refused to sign. later found out that section had stricter conditions. now they say I made it a big deal.

I’m 28F and I order online pretty often, so I’m used to delays, reschedules, and the usual issues. But this situation was different from the start. I placed an order for something important, not just random items. It had a clear delivery window, and I made sure I’d be home the entire day it was supposed to arrive. No missed calls, no confusion.

Around mid-afternoon, I checked the app and saw the status had changed to delivered. That didn’t make sense because I hadn’t received anything. No doorbell, no message, no photo confirmation, nothing. I checked outside immediately. Nothing. I asked around in my building in case it was left with a neighbor. Still nothing. Then I looked closer at the delivery details. It said the package was handed directly to the recipient. Not left at the door, not dropped off, but handed over. That’s when I contacted customer support.

They told me the delivery was completed successfully and even gave me the exact time. I told them I was home at that time and no one came to my door. They insisted the driver confirmed delivery. I asked for proof. They said they would check the delivery record and get back to me. While waiting, I checked the contact number listed for the delivery. It was correct. My number. No missed calls. Then about an hour later, I got a message from someone in my building’s group chat asking if anyone was missing a package. They posted a photo. It was mine. The package was already opened.

I went down to get it, and the person who posted it said they found it outside near the entrance, already opened, and assumed it was abandoned. When I checked the contents, one item was missing. I contacted support again and told them everything. This time, they admitted the driver marked it as handed to the recipient without actually confirming identity. It was likely just left outside and taken by someone before I even knew it arrived.

The issue wasn’t just the missing item. It was that the system showed it as successfully delivered directly to me, which made it look like I was lying. I pushed for a full investigation and refund. It took days, multiple follow-ups, and a lot of back-and-forth before they finally processed it. Some people told me I should have just accepted it as a lost package and moved on.

So AITJ for pushing the issue and refusing to let it go after my order was marked delivered when I never got it?

TL;DR: order marked as delivered and “handed to recipient” but I never received it. found it later opened outside with an item missing. pushed the company for investigation and refund, others say I made it too big of a deal.