Is Concierge helpful for anything?
I want to make sure I am using my CSR to the maximum. On Amex, I've heard the Concierge phone number can be very helpful: they will do everything from book impossible to find concert tickets to arrange flower deliveries.
So far (in my limited attempts), the Concierge has not been very helpful. It takes 2 minutes to read my credit card info to them and verify my identity. It takes them hours to come back with flight suggestions, which are far, far, far, worse than if I just looked on Google Flights myself. Same with restaurant recs: nothing I couldn't get from ChatGPT.
Is there anything I'm not aware of?