Kickstarter/BackerKit: Replying to email only triggers the same message again — how do I provide an alternative email?
Hi everyone,
I received this mail from WeirdCo Kickstarter/BackerKit saying that my Apple ID / Apple Private Relay address is blocking the BackerKit survey from being sent to me. They ask me to provide an alternative email address before the May 18th deadline.
The confusing part: I already completed the BackerKit survey 8 days ago.
When I reply to this email, I just receive the exact same automated message again, so it seems like my reply is not actually being processed.
Has anyone had this issue before?
What I’m trying to understand:
Is this just an automated reminder that I can ignore because I already completed the survey and the message says I can ignore it bc I already was reached out to?
Could BackerKit still not have linked my completed survey correctly because of Apple Private Relay?
Should I contact the creator directly through Kickstarter instead of replying to this email?
Is there a way to confirm inside BackerKit that my survey was submitted successfully?
I don’t want to miss the deadline or risk my pledge not being processed, but I’m also not sure whether this message is outdated or still relevant.
Any advice would be appreciated.
Edit: I just received a follow-up message from WeirdCo.
They said the previous message should be ignored only if you did not use Apple ID / Apple Private Relay. In my case, I actually did use Apple Private Relay, so I’m still not completely sure whether I need to do anything bc I didn’t got an error completing the survey.
Some other backers are saying this was probably sent in error and that if the survey is already completed and shipping is paid (In my case I didn’t pay yet but filled the survey), there should be nothing to worry about. Still, because I used Apple Private Relay, I’d like to confirm whether my completed survey is properly linked to my pledge.