u/Square_Concept_9986

I am just going to say this, I was an ultra subscriber for 2 years and I want to organize everyone to boycott chai because of their terrible customer service.

Here are the facts

1. They erased the chat history. Not only did they pull this diabolical maneuver, even on paid subscribers, but they did so without warning. Then they had the audacity to boast that they heard our feedback and will be doing a chat history extension. Know what that was? Instead of 14 days of chat history, it's 21 days. So you didn't actually get any of your history back because they took over 3 weeks to even implement the extension. They flat out lied to everyone and scammed them to stop them from unsubscribing. They clearly had no intention of returning our chat history, in fact, I suspect they have messed up so badly that they don't even know how and they are just trying to calm the panic.
2. Not only did they delete our chat history, Today they actually went and deleted all the chats except your most recent one! Way to kick your customer after shoving dirt in their face. This is basically them announcing that they had zero intention of ever giving us our chats back. They claim they started the chat history erase feature because they have GPU space issues, but they are a making millions and are bare bones in terms of features (just look at FictionLab) plus they shove ads galore and have astronomically high subscription prices (more than double the average chatbot app). Why exactly couldn't they afford to keep the chat history?
3. They literally deleted the character description feature. If you understand bot programming, you'll understand why that's insanity. You literally can't personalize your bot without it. Think you can use the initial message introduction to do your programming? Think again. That's not how it works. Bots don't retain the initial message data. It's treated the same as any other message in the chat thread, which means it forgets that message as you continue your RP. Initial messages are not part of backend prompting for the bot.
4. Ultra subscription is a scam. There are only two perks on ultra that are supposedly better than premium, longer responses and better memory. But the response lengths a few weeks ago were cut in half. Ultra is supposed to provide messages that are 2x as long. Now it's approximately 5 sentence in length. This is half of what it used to generate on Ultra. Five sentences isn't a long output. That's only around 70 words. A typical output for other AI tools is 100-300 words. And those aren't subscription stats. Those are the stats from the free models. I'm not reaching anything above 85 words in a reply.
5. Chai literally has slowed down their processing capacity, even for their paid subscribers. I tested it today and the messages are loading for several seconds.
6. They input message length limits
7. Chai literally claimed they were launching personnas 3 weeks ago but nothing happened. They also said they'd make a 'delete from this point on' feature but alas, no dice. So not only are they not fixing any of the mess they made, they aren't even launching these features we don't even care about compared to what was taken from us.
8. Chai subscription is a high end product. Most other apps have a cost around $10-15 dollars. Why are they charging so much when they can't even provide the basic tools all the others, even the free ones provide? How do they justify charging a premium for trash?
9. Some users are reporting ad banners that complete cover the chat screen so the app doesn't even work. They removed ads for free users. They removed monthly subscription to charge more money for weekly subscriptions for their already degraded service. And the list honestly just keeps going on. Even their LLM is getting more and more glitchy with gibberish responses.

I'm sure alot of you feel sentimental because we are creatures of habit, but I believe it's time we all abandon ship. It's like Chai AI is being run by DONALD TRUMP!

End of rant and thank you for reading.