Smartbuy Costed me 30k loss - Need help in getting refund
I have an upcoming travel to Pune with Spouce. I have HDFC Regalia card, and bought tickets from HDFC Smartbuy - Yatra as the partner as it was cheapeast. My travel is on 25th Apr and return on 26th Apr. I did search without smartbuy and there was not much differnece. so I chose Smartbuy (Big mistake) and paid the amount.
As soon as payment was done, I got a message that flight tickets are pending and will be issued in 4 hours.
Then, I got a message from Smartbuy that booking has failed and amount would be refunded in next 2-3 days. Panic set it, travel date is near, I need to book new tcikets before the price rises further. This time, I choose to book directly with Indigo and tickets were book instantly. Some relief.
Now, I thought let me call Yatra for refud update, since Smartbuy clearly called out that any refunds should be directly dealt with Partners. When the call connected with the agent, he said that tickets are issued and I should talk to Smartbuy since they sent the message and not Yatra. So, I called Smartbuy customer support. Their initial response was that I should talk to Yarta as they have issued ticket. (You see where this is going)
Then after lot of convincing and being put on hold for eternity, I was told a case would be generated and within next 72 hours, I will get a resolution. I am feeling very sad that my 30k are on the line and I may loose them.
Please can you all suggest what should be the next steps? I am not feeling confident of the any resolution being given by Yatra / Smartbuy befor my travel.