We have 9 BYOIP /24 blocks in OVH, they charge zero cost for it on monthly basis and normally OVH provides 7 days to clear the bill. Since BYOIP doesn't carry any charges, we didn't expect that it will get expired. But it got expired on 2nd May and the bill gets generated on 1st may. BYOIP block has just vanished from OVH IP list.
We have been customer of OVH since 2017.
OVH marked three of our IP blocks expired without any intimation or warning, and upon clicking renew the order. It puts the order in validation status.
We have opened tickets across various departments and we are waiting from last 8-9 hours for a reply. There is no response yet. A very large part of our infra is down due to this outage.
Ticket ID: CS15580814
We are hoping to get a response as soon as possible.
EDIT 3rd May 2025: 17-18 hours have passed, no update from OVH and no resolution of the issue yet. It's a shame that due to billing error in their system, a client has to face 18 hours of downtime.
768 IPs have stopped working and there is no update from OVH yet.
EDIT 4th May 2025: Called them like 5-6 times today, they restored working two IP blocks but one is still down. The IP Blocks which I was using on vrack started working again but the one which I had working as failover on the servers, it is still not working. It is almost 6 PM and there support is about to go offline.
Around 7 PM, the issue was completely resolved and they restored the third IP Block.