I am at my wits end with this company. Do they not inspect their cars?!?!???
I’m am beyond livid right now. I booked a awd intermediate suv A MONTH AGO.
I come in today and they don’t have a car at first, but make me wait and finally pop up with a Mazda cx50 for me. Cool. I take it and make it five miles before it goes into some sort of limp mode, and the dash lights up. I limp it back to them. They apologize but don’t have a replacement other than a Sentra. I take it. I’m driving 6k miles around the country for three weeks so I wanted an suv but I said I’d make do. I did call other locations with them and no one had any available suvs.
I get the Sentra on the highway and at 70 it shakes and pulls to the right. I suck it up. While filling up a few hundred miles away from where I got it, I notice that it has four different brand tires on it with varying tread. One tire on the side it pulls to has uneven wear. The outside of the tire looks okay but the inside was showing some metal wire or something. Could be the cause of the pull but idk. I stop at an airport location after being directed by enterprise people over the phone to swap cars. While there, the guys come and say the car has five spots of hail damage. Where? On the roof. Tiny little pinky sized dents in the metal they had to use this circle mirror thing to see. My city had hail a month ago. Somehow apparently it’s my fault and they make my sign some little slip saying it might come back to me. At this point I don’t give a shit and will let my chase credit cards insurance deal with that.
They swap me out for a wagoneer and didn’t charge me the difference so I was fine with it. I get on the highway and immediately it shakes worse than the Sentra at 70mph. I recorded my drink shaking and showed them since I assumed they would not even care to take it out for a drive. They just hand me a different wagoneer. Guess what? Same issue. Shits shaking on the fucking highway. Seat shakes. My leg through the gas pedal. This one also pulls to the right hard. Im currently sitting at tires plus getting an alignment and wheel balance done. They also showed me that this wagoneer has three different brand and tread depth tires. One front one is new new with paint marks, other front one is at 4/32 one rear one is at 8mm and the other is at 4mm.
Im done with enterprise. Im not a picky person I just want a safe car to drive. Why is this so hard. How are these cars not being inspected prior to handing them out? I don’t have time to meep running back every five seconds to swap cars. This is a joke. I’ve never ever had issues like this with them!