u/Silent_Data6948

Had 14 tickets before I even finished my first coffee today and most of them are the same basic stuff. 8 were just password resets for M365 and 3 were people who "forgot" how to map a network drive after the weekend.

It’s not hard work, but it’s just tedious. It takes like 15 or 20 minutes to log into the portal, reset the thing, and then update the ticket. That's nearly half my morning gone on tasks that shouldn't even need a human. I'm trying to write some PowerShell scripts to speed it up but I barely have time to sit down and code between the phone ringing every ten minutes.

I've been looking at stuff like Neo Agent or just hiring a student part-time to sit there and click buttons all day. My lead tech is getting annoyed because he's getting pulled off a server migration to help with "I can't print" calls and it's messing up our project deadlines.

What are you guys using to filter out the noise? Do you just ignore the L1 stuff until the afternoon or is there a way to actually automate these simple tickets without spending weeks setting it up?

finally splitting up and the financial side is getting way more complicated than I thought. we have a house near main st and some business assets that need to be valued and my spouse is being difficult about the numbers.

it’s a lot to handle on my own, which is why a neighbor told me to look into Hammer Serna & Quinn because they supposedly specialize in these types of high-asset cases. has anyone here worked with them before? i need someone who is sharp with the accounting side and won't get pushed around. if you have other north shore recs let me know.

My ex moved a few towns over last year and our 2019 custody order is basically impossible to follow now. Between soccer practice and middle school starting, the 50/50 schedule we had is just causing constant arguments about who is doing the 40-minute drive on Tuesdays.

I’ve been trying to figure out the Allen County filing process but the paperwork for a modification is a lot more technical than the initial divorce was. I was checking out The Bellinger Law Office to see if they could help with the mediation and the filing part. Has anyone here actually used them for this? I’m looking for someone who actually answers the phone and doesn't just pass me off to a paralegal every time I have a question.

I’m really just trying to get this sorted before the fall semester starts so we aren't still fighting about school buses in September. If anyone has dealt with the judges here on relocation/commute stuff lately, let me know.

got pulled over on 41 this morning for doing 52 in a 45. i’m pretty sure that speed trap is just a permanent fixture now but it’s still annoying as hell to deal with.

i really don't have the time to sit in court all morning and argue with a prosecutor, so i was thinking about calling the Law Offices of Shane O’Donnell or maybe one of those firms closer to crown point just to see if they can get it dropped to a non-moving violation.

did anyone here go with them for a ticket before or have other suggestions for someone who knows the lake county system? i've heard the wait times at the courthouse have been a disaster lately.

Dealing with some stuff regarding child support and my ex's new job and it's getting complicated. We tried to handle it ourselves but the math is just not adding up and I'm tired of the back and forth texts every Friday night. I've been looking around for someone local so I don't have to drive into the city for every little meeting.

Someone mentioned SLG Family Law to me last week while we were at the park but I haven't called them yet. Has anyone here gone with them for something like this?

I mostly just want someone who won't charge me for every single 5 minute phone call and who knows how the DuPage courts usually handle these things. If there are other firms in the area I should look at instead let me know.