u/Significant-Ant5128

Airpods Max 2 White Noise Issue on Mac/PC but not Phone.

I was just wondering if anyone else has experienced this yet -- I just got my APM2's from my APM lightnings and noticed that when connected to my Mac or PC via Bluetooth, I get this white noise hiss any time audio starts up. It also takes a split second to actually start the audio, as if its taking a second to start up before playing. (Short sounds like notifications get noticeably cut off at the beginning.)

This issue doesn't occur when connected via USBC or when connected to my phone via either USBC or Bluetooth. It also doesn't occur during the noises made by the headphones (volume increase/decrease, connect/disconnect sounds, etc...)

This isn't a transparency or noise cancellation issue as the sound cuts out as soon as audio stops playing through the headphones.

This was not an issue with my APM lightning.

ATP I am not really sure what it could be, I have disabled hands free audio on my pc, disabled the microphone entirely on pc, I was originally using a Bluetooth 4.0 dongle without realizing it so I switched into my built in Bluetooth 5.2 module on my pc and it persists. My mac is the 2023 M2 pro which I think has Bluetooth 5.3.

Maybe I just need to wait on an eventual firmware update? Given the circumstances, it doesn't seem like a hardware issue. Its just weird that this was never an issue with my lightning APMs. Worst case scenario, I bought them at Costco and they have a 90 day return policy and I also have Apple Care if this is seeming more like a unit specific issue.

Is there somewhere I can go to do bug report on this?

Side note... I wear glasses, and noticed that the noise cancellation was noticeably less effective when I was wearing them vs when I wasn't. I guess that's just going to kinda be inherent to having a piece of metal creating a gap in the seal of the earcups but if anyone had any tips or anything like that to make noise isolation more effective while wearing my glasses that would be huge.

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u/Significant-Ant5128 — 20 hours ago