u/Shepherd217

Hello. I have been borrowing from Cleo for months now and it has been a smooth experience until the last couple days. I started a new cycle of cash advance requests. I got $100 my first day, then I can request another $100 the second day, 300 the next day, all the way up to $500 because I'm very good at repaying. Well it let me borrow the first round of $100 but now when I am requesting my reload, it tells me I'm eligible, it takes me to the final screen where it tells me how much I'm reloading, what date I'll be paying it back, what payment method it will be taking it from, and then I hit the button that says confirm my reload or request reload whatever. That's usually when you then get a pop up that says your reload is on the way. Well when I hit the confirm button, it just infinitely loads. The loading icon just spins. Ive done it like 20 times and sometimes let it spin for hours. I have done everything recommended by the Cleo Ai and google. I have deleted the app and reinstalled it, I have cleared the cash, I have force closed the app, another suggestion is to remove the debit card and add it back but there's no option to do that when I go to my payment methods. It only lets me set that debit card as a default option. Can anybody help me with this if you have ran into it? I could really use the advance.