“Why do I need X-rays?! I just had them done at another office!”
The amount of times I’ve heard this with new patients. I’ll ask if they had them sent over. “Well, no. I didn’t know I needed to”. I swear they think there is a central database that we can all go on to see any x-ray from any office. Not to mention they were asked if there are any that need to be sent over before the appointment. “I don’t want to do this again.” “Can’t you just look and see what’s wrong?!”. No, we can’t. You can reschedule if you need some images sent over first. Most of the time the x-rays that were “just done recently” are over very old. Yes, their insurance covers it.
I know I sound harsh, but this is rarely them having a friendly conversation with me. Almost every time they are angry. Only to change to a friendly tone when the Dr. comes to repeat everything I just said. Trust me, I don’t feel like doing all these x-rays either!