Refused service for the first time in 13 years
Soooo we close at 10, as posted on our website. Last call to order is 9:30 though. This has upset people in the past, and I realize the discrepancy should maybe be corrected, but I’m not the owner, or one to tell him how to run things.
We went around announcing last call, turned off the open sign. 9:45 rolls around, and in struts Karen. I really tried to give her a chance, but no - Karen.
I have food in my hand that I’m taking to a table. But I’m the shift lead, and none of the newbies want to tell someone no. So I stopped with the food in my hand.
“Hey guys I’m really sorry, but our last call to place an order is 9:30 :(“
“But you’re open until 11????” Attitude rising.
“Ooh sorry, no, could you show me where it says that??”
“ALL you have to do is google yourselves” (I did, we aren’t)
“One moment” *gestures to food in my hand and walks away to deliver it* while she tells me loudly she will be writing a bad review.
“Hey, let me talk to management (who is *right around the corner*) and see what I can do” sometimes he will make an exception to last call for polite people. Even at 9:45.
“Hey boss this lady is really upset, she thought we closed at 11”
Boss asks me where it says that.
“I already asked her and she told me *cue me repeating her EXACT tone* ALL we had to do was google it”
Boss ain’t having it.
I return to the couple “hey guys my boss wants to know where you saw that so we can correct i-“
“Oh NO, I HEARD you mocking me.”
“I’m sorry but you did tell me to goog-“
“NO, no, I’m not talking to you anymore, GET me one of these Macaroons. THIS mango one”
“I will not be serving you, see if someone else will”
And I just sauntered off to the back, because no. You’re not going to cut off my apology to DEMAND something. I’m not a robot. I don’t determine last call. And I even tried to ask management if we could take her.
According to my coworkers, one of them got her macaroons, while she told the other I was a bitch with a smokers cough, who just walked away. Fair. She demanded my name and told other coworker we will be put on TikTok. Oh nooo. So I’m just getting the jump on what actually happened by documenting it here.