Deceiving practices?
I ordered food from Illegal Pete’s through UberEats for pickup. When I got there, after the uber app said my food was ready, it was not ready and I waited another ~10 minutes. Not a big deal.
But then I get the receipt and there’s a $9.30 “third party” charge. I ask what the hell is this? Illegal Pete’s tells me it’s uber.
There was no mention from uber that I’d be charged $9.30 to put in an order through their app. Hell, when I got to the restaurant there was no line, so I could have just ordered in-person.
So I try to contact uber but there is no customer service number!! So I message chat with a presumed bot on their app and got nowhere. Uber’s chat bot didn’t answer any of my questions and didn’t respond appropriately to any of my concerns. I was left eating a $9.30 charge. Keep in mind, while in the app putting in the order it was highlighting it was a free service to put in the order since I wasn’t having it delivered. If they highlighted there charge anywhere I wouldn’t have used their “service.”
Anyone else experience something like this?