u/SaReifu

This is an update to my last post here a couple days ago when I had to ask if a half refund was normal for a lost shipment from a professional seller.

Following the advice I received from that last post, I went back to the seller and insisted that a full refund was required of them as a professional seller. Hours later I received a refund of roughly 77% of the order and the seller had blocked me.

What do I even do now? It isn't that much money but honestly I'm pretty annoyed with them at this point, this has gone pretty much as poorly as it could from my perspective.

Should I complain through support? I would again, appreciate any advice here.

This is the first order of over a hundred I've made that didn't arrive so I'm not entirely sure if this is normal or not. The order value was roughly £16 and I messaged the seller asking about it. They said it was likely a postal issue and offered a half refund, which is low compared to other peer to peer buying platforms Ive used, especially considering this is from a 'professional' seller on the platform.

Is this normal? Should I be grateful to receive anything at all for the missing order? The help page doesn't seem to cover this with much detail as far as I can tell, so I apologise for asking a fairly basic question here. Thank you for reading.