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I recently ordered an AC from Flipkart, with installation assigned to Jeeves. This has turned into one of the most frustrating experiences I’ve had.
Here’s the complete timeline:
I initially scheduled installation for 1 May.
I kept trying to contact the technician using the number shown in the app, but no one picked up my calls the entire day.
By the end of the day, the technician finally responded and asked me to reschedule.
I rescheduled for 2 May, and he promised installation in the morning.
On 2 May, again no one showed up, and the technician did not pick up any calls.
Then I received an SMS saying “technician tried calling”, which is completely false.
Now I have proof: I got a 0-second missed call, clearly done just to mark “attempted contact” in the system so they can send that SMS. There was no real call or communication.
When I raised this on Twitter, Flipkart support said their “technical team connected and provided resolution” — again completely false.
No technician has actually contacted me, no visit has happened, and installation is still pending.
I contacted support multiple times, and every time I’m just told to “wait till 6 May” with no real action.
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Because of this:
My 2 full days are wasted
I am suffering in extreme heat after paying full amount
And I’m getting false updates and misleading information from every side
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Main issues:
Fake “technician called” SMS
0-second call trick to mark fake attempt
No actual technician visit
Contradictory responses (SMS vs Twitter vs reality)
No accountability, only “wait” responses
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At this point, I’ve asked them to:
Arrange immediate installation with compensation, OR
Take back the product and issue a refund
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Need advice:
Is this 0-second call trick common?
Should I wait till 6 May or escalate now?
Best way to escalate — consumer forum, email, or something else?
Anyone faced similar issue? How did you resolve it?
Any help would be really appreciated 🙏