u/Rubekah_

UPs shipped my April vial via ground and not air. It took over a week to be received and was warm. Repeated messages with the care team said it would be replaced but it’s been over two weeks and still no shipping confirmation.

Has anyone had this experience?

I’ve now been charged for May and never received April. I’m thinking to do a credit card chargeback and just switch to a different platform. Any suggestions? I’ve been a customer for over a year and since February I’ve noticed a drastic decrease in responsiveness.