u/Royal-Awareness-7921

I’m trying to understand what’s going on with my order.

Earlier today, I had a UPS tracking number showing that my cash-pay Zepbound KwikPen was supposed to arrive tomorrow, 4/21. Now UPS says the shipment information was voided and the package was canceled.

Ro’s app now shows a 4/20 status update saying it is “processing,” but then my account details page says the order is “held.” I have no idea what is going on, and I’m really frustrated.

I switched from another provider’s compounded version to the name brand through Ro, and so far it has been nothing but delays and headaches. When I have a shipment of vials in December, everything was smooth as butter, and I had my shipment within a few days of taking my health the assessment online.