HP denied my warranty for internal damage I never caused – need advice
I’m facing a serious issue with my HP laptop and would appreciate some advice. I purchased the laptop in sealed condition and have never opened or tampered with it. Recently, I raised a complaint due to a battery issue. During the service visit, the HP technician opened the laptop and identified internal motherboard damage. This was the first time I was made aware of any such issue. Now HP has denied the warranty claim, stating it is “physical/unintentional damage,” and is asking me to pay for the repair. Here’s what doesn’t make sense to me: The laptop was never opened by me There is no external damage The issue was found only after the technician opened the device No proof has been provided that I caused this damage How can a customer be held responsible for internal damage in a sealed device? I have already escalated this via email, WhatsApp, and social media. Has anyone faced a similar situation? What would be the best next step — consumer court, legal notice, or something else? Any advice would be really helpful.