Hi everyone,
I’m reaching out because I’m at my breaking point and I need to share how dismissive PlayStation Support has been.
My account was permanently banned on July 7th, 2020. Since that day, I have never given up. For 6 long years, I have contacted PlayStation Support over 20 separate times. I’ve called, I’ve emailed, and I’ve opened case after case. I’m not just "some guy" complaining; I’m someone who has fought for his digital life for over half a decade.
The Reality of my case:
• The Ban: It happened in 2020 due to targeted spam-reporting from people I knew IRL.
• The Error: A support agent once admitted that my permanent ban was triggered by a message sent 6 months BEFORE my previous temporary suspensions even happened. The system basically double-penalized me for an old mistake.
• The "Human" Response: I recently received an email asking me to call and verify my ownership (Serial numbers, etc.). I called, ready to provide everything, but the agent was extremely cold. After seeing my history of 20+ appeals, she literally told me: "There is no point. I can’t do anything. Just forget about this account."
How can I "forget" an account I’ve had since the PS3? An account with 12 years of memories, trophies, and thousands of dollars in digital purchases?
I have proven my ownership every time. I have been patient for 6 years. I have matured and I’ve served my "time." But being told to "just forget it" after 20 attempts feels like a slap in the face to a loyal customer.
Has anyone EVER broken through this wall after 6 years of trying? Is there ANY way to reach a supervisor who actually looks at the history instead of just reading a script?
I have a valid case number and all my console serial numbers ready, but I’m keeping them private for safety. Any advice would mean the world to me.
#PlayStation #PSN #PlayStationSupport #Sony #SonySupport #UnjustBan #AppealProcess #Gaming