Had a good experience signing on
My wife and I had a V cell bill of nearly $200. Called CC and got someone on the line immediately. I had to activate my SIM card, and it went fine. I had service, but I couldn't make a call. I called back later, and talked with a rep who brought my old carrier on a 3-way. She harangued him about my phone being locked. To wit, I was still getting notifications on my phone that "your SIM card is not from X." Dude said it was unlocked, we let him go, but I still couldn't make a call. She kept on, worked with me through the deep settings and called old carrier again. This time she waist taking any shit and banged on her. Eventually, I ended the call.
A bit later, I was able to complete a call. And then i accompanied my wife as she called in to get her iPhone switched over (doesn't require a physical SIM card like mine), and we got the same rep! Anyway, she helped us through that bit, and we were all golden.
Shout our to Bri, and glad you got to see some positive resolution for a client.