Epic Games denied my account recovery even with receipts and original email — what can I do?
Hey everyone, I need some advice because I think I am done for.
My Epic Games account got hacked and I lost access. I tried to recover it through support multiple times.
Here’s what I provided to them:
- Original email used to create the account
- Multiple purchase receipts (with invoice IDs, order IDs, and dates)
- My display name
- Proof of past account connections (GeForce NOW, PlayStation Network, LEGO account emails, etc.)
- Screenshots showing linked services and account activity
At first, they said my info didn’t match their records. I realized I may have given some incorrect/incomplete info in my first attempt.
So I opened a new request and this time :
- Gave correct original email
- Provided exact receipt details
- Kept everything clean and accurate
- Added additional proof like emails showing account connections/removals
Despite all this, they replied saying they did a “thorough investigation” and decided to keep the account in its current state for security reasons, and then closed my ticket.
Important detail: the account is still active and being used (not by me).
I also considered logging in through PlayStation (since it was linked before), but I’m not sure if it’s still connected.
At this point I’m confused:
- How is original email + receipts not enough proof?
- Is there any way to escalate beyond normal support?
- Has anyone actually recovered an account after getting a final denial like this?
Any advice or similar experiences would really help. I have spend over 200$ on this account. (Yes, this is chatgpt)