Meta restricted our 69k Facebook page for “fraud/scam” despite showing “NO violations” — 20 days later and we’re drowning. Has anyone recovered from this?
Meta restricted our 69k Facebook page for “fraud/scam” despite showing “NO violations” — 20 days later and we’re drowning. Has anyone recovered from this?
I genuinely don’t know what else to do at this point and I’m hoping someone here has been through something similar or knows how to escalate this further.
We run an Australian snack business called SnackEzy. We’ve been operating for over 7 years, have around 69,000 followers on our verified Facebook page, and have spent hundreds of thousands of dollars on Meta ads over the years.
About 20 days ago our page was suddenly restricted/suspended for alleged “fraud/scam” violations.
Here’s the problem:
- We are NOT a scam business
- We do not sell fake products
- We have never engaged in fraud/scam behaviour
- We have no history of policy issues
- Our ACCOUNT STATUS literally says “NO VIOLATIONS” while the page is still suspended
That contradiction alone makes me think this is an AI false positive or some sort of automated integrity flag gone wrong.
Since this happened we have:
- contacted Meta support constantly
- escalated through Meta Verified
- submitted appeals
- supplied business information
- been told repeatedly “the internal team is working on it”
- been told multiple times this would be resolved in “24–48 business hours”
It has now been over 20 days.
Meanwhile:
- our revenue has tanked
- customer communication has been severely disrupted
- our advertising has been massively impacted
- and we are genuinely at risk financially because our business relied heavily on our Facebook audience
And to make timing even worse… I leave for the US Sweets & Snacks Expo on Thursday. We’ll have access to incredible content, new product launches, supplier meetings, and everything our audience normally loves following — except right now we effectively have nowhere to post it because our primary page is still restricted.
What makes this worse is the complete lack of transparency. Nobody can tell us:
- WHAT content triggered it
- whether it was automated
- whether a human has actually reviewed it
- or how long this is realistically going to take
The page just says it’s restricted while Account Status says “No violations.”
We do have a backup page, but obviously rebuilding from 69k followers to basically nothing overnight is devastating.
I honestly feel like we are being punished by an AI system with no actual human review.
Has ANYONE here successfully recovered a page from this type of restriction?
Did anything actually help?
Did you eventually get a real person?
Were you able to escalate internally somehow?
At this point I’ll try literally anything.
Thanks everyone.