USPS lost my USCIS Naturalization Certificate replacement (N-565) due to carrier negligence. Has anyone been through this? Do I have to redo the whole process?
Waited 8 months for my N-565 replacement to get approved and shipped. USPS carrier showed up, rang the bell, and left in under 30 seconds (I have Ring footage). Left a pink slip and the package just vanished from there. USCIS NEVER sent the tracking number either.
Went to the post office multiple times. The supervisor herself searched, couldn’t find it, and admitted in writing it was a carrier handling failure. USPS sent me a formal response saying the package is gone and they are not financially liable since there was no insurance on it.
I already filed the USCIS non-delivery e-request and I am filing a formal complaint with USPS.
My questions:
1. Has anyone had USCIS resend a document after a confirmed USPS loss? How long did it take?
2. Is the fee waived since this was clearly not my fault?
3. Do I have to restart the full N-565 process or is there a faster track?
Eight months of waiting gone because of a 30 second delivery attempt. Any help appreciated