Banned on first day of enterprise subscription; three weeks later have not reached a human at Anthropic
I work for a medium-sized global business (mostly US, also offices in Europe and Asia) with a few thousand employees. Three weeks ago, IT announced we purchased an enterprise subscription. I was able to log in via corporate SSO (Azure AD) but a few minutes later my account was banned along with hundreds of my colleagues. Some users still have access.
Many of us who were banned filed immediate appeals. IT has been trying daily to reach customer support but three weeks later they have yet to reach a human and none of our appeals have been heard.
I recognize our situation is not unique but it seems crazy that a paying enterprise cannot get a response in three weeks.
Any creative ideas for getting past automated support or otherwise getting the service we are paying for?