Single Rider Drama
Hi, I'm back with another story from my time working at a very popular theme park in Florida. A magical rat planet of sorts. This situation happened when I worked for attractions. The attraction I worked for had three lines: Standby, Fast Pass, and Single Rider. During peak seasons standby could be anywhere from 45 minutes to 2 hours wait time. Fast Pass would be 30 minutes to an hour or hour and a half. Single Rider was always the fastest remaining at around 20-30 minutes even on busy days. Each ride held six people, three up front and three in the back. Single riders filled in empty seats when a group had less than three or six. It was customary to tell people as they enter and to announce multiple times throughout the hours that single riders would be separated. There were also signs throughout the lines that outlined the role of single riders as "seat fillers."
Entering the line was a form of unspoken contract that even if you were a group, you would NOT sit together. However, SO MANY acted as if they couldn't understand that! On one occasion during peak season a group came up through the single rider line. When it was time to fill their individual seats, they protested and demanded to sit together. Grouper, the person that places people on the ride denied this request as the rules dictate and because it wasn't fair to standby or fast pass guests. The group, especially one loud woman refused to move and be seated separately so management had to be called. As management approached a heated disagreement ensued.
He politely reminded them that multiple announcements had been made reminding single riders that they would be separated. The loud woman said they didn't hear any announcements. My manager then said a worker should have told them as they entered. The woman then argued no one did. This was obviously false. My manager, frustrated said "Well, there are signs throughout the single rider line stating that single riders will be separated." Y'all know what that wide back shrew said? She said, "Well, we can't read." Another bold face lie. Looked right at that man and just continued lying. The place was crowded and people were staring. The manager was quiet for a minute before apologizing and telling them they would still have to leave and enter standby.