u/Potitpote

Hi everyone,

I’m currently handling a domain and website migration for a client (they want control over it internally) and I’m running into an issue with email management on OVH.

This exact scenario is a bit new to me, so I’d really appreciate any insight.

Here is the situation:

• The domain has been fully transferred to the client OVH account.
• I now have full control over the domain and DNS (the previous provider confirmed he no longer has access).
• Emails are actively working (sending/receiving), and they are business-critical (contact@, direction@, etc. must not go down under any circumstances).
• Before starting the migration, I was explicitly told that emails would not be impacted as long as DNS records were not modified.

Before doing anything, I took every precaution with the previous manager to make sure everything was properly handled, especially regarding emails.
I explicitly confirmed that emails would not be interrupted under any circumstances, and that I would need the domain to attach it to a new hosting server.
I was assured that emails are handled through OVH, and everything was fine as long as DNS records were not modified.

However, despite all these precautions, it is somehow worrying right now.

I asked again considering the situation and the previous manager confirmed that emails are handled by OVH, and mentioned (from memory) something like Email Pro, possibly with Exchange-related configuration, but he no longer has access to verify.

On my side, I haven’t modified anything yet.

What I can see:

• MX records pointing to OVH: mx3.ovh.net, mx4.ovh.net, mxb.ovh.net
• DKIM records such as: ovhmo4025509-selector1._domainkey... ovhmo4025509-selector2._domainkey...

However:

• I do NOT see any email service (MX Plan, Email Pro, Exchange, etc.) in my OVH account
• I have checked all the known account, and I don't see any email service there too. It's like it vanished.
• I have zero visibility or access to the existing mailboxes

That's worrying and I can't get any information anywhere.

My questions:

1. Is it possible that an MX Plan / Email Pro is still attached to another OVH account even after a full domain transfer? (Which doesn't make sense to me since the previous manager had control over and could see them, and transferred everything to me, so I don't know where they would have gone during that process.)
2. How can emails continue to work if I don’t have the service visible in my account? Is it a race against time now, like are there still active because the previous contract is still up for a month or something?
3. What is the correct and safest way to recover the admin control to the existing mailboxes? To reattach the service I guess?

Additionally:

• The domain transferred is currently attached to a free 100MB OVH hosting plan.
• I need to remove this hosting to attach the domain to a new hosting (new website).
• Can I safely delete this hosting without impacting emails, assuming DNS/MX records remain unchanged? Or is it possible that the email service is somehow tied to this hosting

Because until this hosting server is up and the domain I need is linked to it, I cannot add it on the multisite of the right hosting. And I get the "Website in construction" page (even tho the DNS are pointing to the right server)

Of course, I have opened a ticket with the support, but this matter is urgent and worrying, so I am trying to get any information I can.

⚠️ Email continuity is absolutely critical for the client, so I cannot risk any interruption.

Thanks a lot in advance

Hi everyone,

I’m currently handling a domain and website migration for a client (they want control over it internally) and I’m running into an issue with email management on OVH.

This exact scenario is a bit new to me, so I’d really appreciate any insight.

Here is the situation:

• The domain has been fully transferred to the client OVH account.
• I now have full control over the domain and DNS (the previous provider confirmed he no longer has access).
• Emails are actively working (sending/receiving), and they are business-critical (contact@, direction@, etc. must not go down under any circumstances).
• Before starting the migration, I was explicitly told that emails would not be impacted as long as DNS records were not modified.

Before doing anything, I took every precaution with the previous manager to make sure everything was properly handled, especially regarding emails.
I explicitly confirmed that emails would not be interrupted under any circumstances, and that I would need the domain to attach it to a new hosting server.
I was assured that emails are handled through OVH, and everything was fine as long as DNS records were not modified.

However, despite all these precautions, it is somehow worrying right now.

I asked again considering the situation and the previous manager confirmed that emails are handled by OVH, and mentioned (from memory) something like Email Pro, possibly with Exchange-related configuration, but he no longer has access to verify.

On my side, I haven’t modified anything yet.

What I can see:

• MX records pointing to OVH: mx3.ovh.net, mx4.ovh.net, mxb.ovh.net
• DKIM records such as: ovhmo4025509-selector1._domainkey... ovhmo4025509-selector2._domainkey...

However:

• I do NOT see any email service (MX Plan, Email Pro, Exchange, etc.) in my OVH account
• I have zero visibility or access to the existing mailboxes

That's worrying and I can't get any information anywhere.

My questions:

1. Is it possible that an MX Plan / Email Pro is still attached to another OVH account even after a full domain transfer? (Which doesn't make sense to me since the previous manager had control over and could see them, and transferred everything to me, so I don't know where they would have gone during that process.)
2. How can emails continue to work if I don’t have the service visible in my account? Is it a race against time now, like are there still active because the previous contract is still up for a month or something?
3. What is the correct and safest way to recover the admin control to the existing mailboxes? To reattach the service I guess?

Additionally:

• The domain transferred is currently attached to a free 100MB OVH hosting plan.
• I need to remove this hosting to attach the domain to a new hosting (new website).
• Can I safely delete this hosting without impacting emails, assuming DNS/MX records remain unchanged? Or is it possible that the email service is somehow tied to this hosting

Because until this hosting server is up and the domain I need is linked to it, I cannot add it on the multisite of the right hosting. And I get the "Website in construction" page (even tho the DNS are pointing to the right server)

Of course, I have opened a ticket with the support, but this matter is urgent and worrying, so I am trying to get any information I can.

⚠️ Email continuity is absolutely critical for the client, so I cannot risk any interruption.

Thanks a lot in advance