"other delivery issue"...resolved?
on my last shift i had an order at a slammed Chipotle. i waited and waited, politely, for probably 20+ minutes. while there i texted the customer to say they were really busy. they texted back saying they understood and given the wait it must be "crazy" there. finally an employee, again, asked to see my order, went to their computer, and told me someone else had taken the order. i was pissed of course, but didn't yell at them or lose my cool. i left the restaurant, texted the customer what i had been told and cancelled the order.
the following day i got an email from uber saying i had "taken an order" without hitting that i took the order on the app and that i didn't deliver that order. i didn't deliver it, because i didn't take the order of course. so i went into the app, found the cancelled order and put a note on it under "other delivery issue" explaining what happened.
today i got a response saying they "understand", "apologize", "appreciate" etc, but nothing about if the 'this driver stole a burrito-frowny face' was removed from my driver account. it's marked as 'resolved-no response needed'. can anyone tell me, from my rambling post, if Ubereats did indeed remove the negative incident from my delivery account?
TL,DR: slammed restaurant, waited 20+ minutes, was told someone else took it, cancelled it, then was informed 24 hours later by Uber i stole the order. contacted Uber after that, but i'm unclear if i still have the 'ding' on my account