From Favorite Restaurant to Worst Experience
Place: Swamisneh dining near Morya Gosavi temple
We had visited this place 2–3 times earlier when it was not very crowded, and honestly, the food and overall experience were really good back then. Because of that positive experience, we confidently decided to bring 9 guests here recently. Unfortunately, this visit turned into one of the worst dining experiences we’ve had.
The first thing we noticed was the complete lack of cleanliness. Food left behind by previous customers was still lying on the floor near the tables. It immediately gave a very unhygienic impression.
The food quality had also dropped badly. Chapatis were half-cooked, vegetables were undercooked, and overall the food did not feel fresh or properly prepared. On top of that, service was extremely poor. Nobody came to serve unless we called them repeatedly 4–5 times. Even basic refills felt like a struggle.
What shocked us the most was seeing some staff members handling tobacco and then serving food with the same hands. This is completely unacceptable for any restaurant.
We politely shared our feedback with the owner expecting at least some concern or accountability, but instead we were met with arrogance and a careless attitude. There was absolutely no seriousness about customer experience or hygiene.
The staff behaved as if they were doing customers a favor by serving food. The attitude was indifferent, and nobody seemed interested in providing proper service.
Considering the pricing, the food and service were definitely not worth it. Very disappointing experience, especially after recommending this place to guests based on our previous visits.