HOW SHIPROCKET SCAMMED ME!
Long story short Saw lots of people DECLUTTERING skincare/makeup on reddit So thought i also do have somethings i can declutter. Made a post about it in this sub. Got a customer. Sold her a laneige lip balm. Contacted her. Decided to deliver through shiprocket. Courier - Xpressbees surface Generated pickup and did all the formalities Day 1 none came Day 2 same Day 3 I decided to ask Their chat support service Is so bad first you need to convince ai chatbox for good 10-15 minutes to let you talk to a human support executive, and they after wasting more 20 minutes give you a useless ticket id. Fine after lots and lots mails msgs My parcel gets finally picked up after 6 days. I did all the necessary things like invoice pasting manifest secure packaging and all . It reaches the buyer after three days. And tadaa She receives two VLCC face washes in a different box my the same AWB and my details on it . I immediately contacted their support service Again got that ticket id mailed First 3-4 days the kept sending the same mail saying send proofs pictures from all angles and all I did Now after more than a week i recieved a mail saying we are glad to help you!! Excuse me? What help did you to me? I am so done at this point! My parcel is gone, the buyer hasn't received anything I lost both money and the parcel, i am unable to get any constructive help from them which is actually my right! And have wasted so much time on this! Respect for the buyer she is really patient and understanding! I still haven't refunded her due to some account issue and she is still waiting patiently. I am so tired daily mailing them. Can someone pls tell me what to do now?