Response times
Hi friends, my mortgage is renewing in July and I’m currently shopping around. I’m doing my own research because my mortgage broker has not found good offers.
For CIBC I was able to find a responsive mortgage advisor but RBC has been so bad. I signed up for a specific advisor (you have to choose on their website) to contact me last week Monday and they said someone will get in touch in 24 hrs but he didn’t call so on Thursday I called him and he sounded annoyed and told me someone else will call back. A girl called me an hour later and said the guy was actually on vacation… she will send me a list of documents required on Monday this week. After a few back and forth, I sent all of it by Tuesday afternoon.
What is a normal turnaround time for mortgage approvals? I don’t want to keep pestering advisors but would love some insight.
Thanks!