I had a 3 year contract with ADT that I terminated early due to selling my house and purchasing a new home.
I immediately started the cancellation process and signed a new 12 month agreement for different services at the new house to save myself money ($700 cancellation fee). Was promised that the cancellation fee would be waived and it would never be charged.
I was charged the cancellation fee after about 5 to 10 different confirmations that “you will not be charged blah blah blah”
Have now been working on getting that refunded for a few months. Finally made some progress and once again multiple people with “account services, billing, etc.” guaranteed the charge would be reversed on 5/6. Woke up to ANOTHER charge for the same amount instead of refund. So now I’m $1400 in the hole to this scam of a company. Bank has been notified, where do I go from here?