I have worked for tmobile for close to 2 years now. I had a employee account started when I was fresh out of training at the CEC. Life happened, I couldn't afford much of anything even working full time. My account went to collections.
Im in a better space. I am looking at restarting service. I went and grabbed an HSI line, so I technically have an account.
When I went in to the store, they couldn't do it. They thought that I would have to pay off the past due first, but the dude that setuo my HSi told me to come in. He was the one that said they can wipe the previously owed amount away and get a new account started.
I called employee care, they had no idea. I got transfered to someone in activations. Im not sure they understood me entirely. They said that I have to be in the store and the stor has to call activations, but they can do it.
I work in VR. I do telesales. Ive only ever had 2 employees call in, and they should have went to care. I have bo idea about the process. They said they could swap my HSI account to an employee a count, ill get the full employee EC, etc.
Anyone else er see this?